Refund Policy

Last updated: November 27, 2024

1. Our Commitment to Customer Satisfaction

At JKLakeAutoPaint, we stand behind the quality of our work and strive to ensure every customer is completely satisfied with our auto painting services. This refund policy outlines our commitment to transparency and customer service.

2. Paint Job Refund Policy

Due to the custom nature of our auto painting services and the significant investment in materials and labor, we have established the following refund guidelines:

Full Refund Available:

Work not started - 100% refund
Material defects from our supplier - Full replacement at no cost
Workmanship errors on our part - Complete correction or refund
Project cancellation within 24 hours of booking

Partial Refund Available:

Work partially completed - Pro-rated refund based on materials used
Customer changes to scope - Refund difference if costs are reduced
Quality issues due to customer vehicle condition - Case-by-case evaluation

3. Consultation and Diagnostic Services

Our consultation and diagnostic services are provided to help assess your vehicle's needs. Fees for these services may be applied toward the total cost of painting services if you proceed with the project.

4. Refund Process

To request a refund, please contact us directly at (978) 356-4000 or email tylerwest@jklakeautopaint.com with:

Your original service agreement
Detailed description of the issue
Photos if applicable
Preferred method of communication

5. Timeframe for Refunds

Approved refunds will be processed within 5-7 business days. The time it takes for funds to appear in your account depends on your financial institution.

6. Alternative Resolutions

We believe in making things right. When possible, we prefer to address concerns through:

Touch-up work at no additional cost
Re-painting affected areas
Partial credits toward future services
Extended warranties on our work

7. Contact Information

For questions about this refund policy or to discuss a service concern, please contact us:

Phone: (978) 356-4000
Email: tylerwest@jklakeautopaint.com
Address: 326 High St, Ipswich, MA, 01938-1251
Business Hours: Monday - Friday: 8:00 AM - 6:00 PM, Saturday: 9:00 AM - 4:00 PM

8. Questions About Our Refund Policy

We're committed to customer satisfaction. If you have any concerns or questions about our refund process, please don't hesitate to contact us.